If there isn't an answer that helps you out here then please raise a support request with us.
The best ways to get in touch are to:
Click the contact support button within the Schudio CMS (Where you update your website)
Click the contact support button on these pages
If you are unable to raise a support request using the either of the above methods you can send an email to firstname.lastname@example.org
Using the contact support buttons helps us to identify and solve any problems faster so please do use them if you need help.